Terms and conditions

General

These Terms & Conditions shall apply to all sales through the BlackValley Records webshop and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon the BlackValley Records webshop, unless approved in writing by an authorized representative of BlackValley Records.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products. 

Unclaimed packages

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery. If you wish to have the package sent again, additional shipping costs are to be covered by the customer.

Returning products/services

Returns are made at the customer's expense unless the product was faulty or damaged upon delivery. Returned products must be sent as letters or postal parcels and not by cash on delivery (COD). Faulty or damaged products must be claimed within 14 days of receiving the order.

Return Policy

Statutory right of withdrawal:

The statutory right of withdrawal period is 14 days. BlackValley Records shall, if your return is eligible under this policy, refund you what you have paid for the product, excluding shipping costs, as soon as possible, but no later than 30 days after the product has been returned. You are obliged to pay for the return delivery of the product. BlackValley Records will only pay to send replacement products if the products received are faulty.

To exercise your right of withdrawal, message shop@blackvalleyrecords.com. In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received your order.

Exchanges / voluntary return period:

If you wish to exchange the product for i.e. a different size, you may do so within 30 days from receiving your order. The customer is obliged to pay for the return delivery of the product as well as any additional shipping costs in connection to sending any replacement items.

You do not qualify for our return policy if:

  • The request to return in accordance with the statutory right of withdrawal is received by BlackValley Records more than 14 days after receiving your order.
  • The request for an exchange is received by BlackValley Records more than 30 days after receiving your order.

When returning a product/service:

  • You are obliged to keep the product in the same condition as when delivered.
  • You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If the product is damaged while being inspected beyond what is necessary to establish its nature, characteristics or function, the return may be refused or a deduction may be made from the refund.

    Returns should be sent to:

    BlackValley Records
    c/o Ödmans Musik
    Stigbergsliden 18
    414 63 Göteborg

    shop@blackvalleyrecords.com

 

Privacy Policy
When ordering a product/service you will be asked to fill in your personal information. Upon purchase you agree that this information is stored in accordance with BlackValley Records's privacy policy in order to fulfill our agreement to you as our customer. In accordance with applicable data protection laws, you have the right to request information about the personal data we process about you. If any information is inaccurate or incomplete, you may request that it be corrected or deleted by contacting us via email. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail. If you choose to subscribe to our newsletter, we will process your personal data in accordance with our Privacy Policy. You may unsubscribe at any time.

Force Majeure

BlackValley Records is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.